Terms of Service

1. What the service is

A Red-Line Report is a one-time, pre-launch audit of a text-based customer-service bot. We run 30 red-line scenarios against your bot, record the transcripts, and deliver a PDF report containing:

• Findings, each with severity rating and the verbatim transcript
• Mapping to relevant legal precedents and regulations where applicable
• Concrete remediation guidance for each finding
• Documentation of scenarios that passed cleanly

2. What the service is not

• Not legal advice, and no attorney-client relationship is created
• Not a certification, compliance attestation, or guarantee of legal safety
• Not a penetration test of your underlying infrastructure
• Not a substitute for review by qualified counsel in your jurisdiction

3. Scope and limitations

A report captures your bot's behavior at a point in time, under the configuration that was live when we tested it. It does not guarantee how the bot will behave after you change prompts, models, knowledge bases, or routing rules. Because LLM outputs are non-deterministic, a scenario that passed once may fail on a later run — which is why we offer re-checks.

4. Customer obligations

To run the audit you agree to:

• Provide access to a test instance or a test account — never production customer data
• Confirm you are authorized to test the bot you ask us to test
• Not include real end-customer personal data in any material you send us

5. Payment

Redline Check is a one-time purchase, not a subscription. Pricing in effect at the time of purchase is shown on our pricing section. Payment is collected by a third-party processor; we do not store card details.

6. Refunds

• Before we start testing — full refund, no questions asked.
• After the report is delivered — because the deliverable is a completed digital work product, we do not offer refunds on delivery. If you believe we missed something material, tell us within 14 days and we will re-run the disputed scenarios at no charge.

7. Confidentiality

We treat everything you share with us — bot configuration, transcripts, findings — as confidential. We do not publish, sell, or disclose it. We will not name you as a customer or show your transcripts publicly without your written permission. The one exception: if we spot a failure pattern that is genuinely instructive and fully anonymized, we may describe it in our writing — and we will ask you first.

8. Intellectual property

• The report — yours. Use it internally, share it with counsel, do what you need with it.
• Our methodology — the scenario library, rubrics, and testing framework remain ours.

9. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to a Red-Line Report is limited to the amount you paid for that report. We are not liable for indirect, incidental, or consequential damages, including lost profits or legal penalties. Nothing here limits liability that cannot be limited by law.

10. No warranty

The report is provided as-is. We warrant that we performed the testing described, in good faith and with professional care. We do not warrant that a clean report means your bot is legally safe.

11. Governing law

These terms are governed by the laws of the People's Republic of China. Disputes are subject to the jurisdiction of the courts in Jinshan District, Shanghai.

12. Changes

We may update these terms. Continued use of the service after a change means you accept the updated terms.